Shipping policy

Thank you for choosing Rosewood & Sage! We’re excited to create your customized product. Please review our shipping policy below to help you understand how we handle orders and ensure timely delivery.

Shipping Methods and Delivery Time

  • Domestic Shipping:
    • Standard shipping typically takes 2 to 5 business days once your order is shipped.
    • Expedited shipping options are available at checkout for faster delivery.

Shipping Costs

  • Shipping costs are calculated at checkout based on your location and the shipping method selected.
  • Expedited Shipping: Expedited shipping options are available at an additional cost, calculated at checkout.

Order Tracking

  • Once your order has shipped, you will receive a tracking number via email. You can use this number to track the status of your package through the carrier's website.

Processing Delays

  • While we strive to ship your order as quickly as possible, please be aware that delays may occur during high-demand periods, such as holidays, or due to unforeseen circumstances (e.g., weather or carrier delays).
  • We will notify you promptly if there are any significant delays with your order.

Address Accuracy

  • Please double-check your shipping address when placing your order. We are not responsible for lost or delayed packages due to incorrect address information provided by the customer.
  • If you notice an error in your address after placing your order, please contact us immediately at info@rosewoodandsage.com. We will do our best to make corrections before shipment.

Damaged or Lost Packages

  • We are not responsible for items damaged or lost by USPS once they are in their possession. However, if your package is lost or damaged, we encourage you to contact USPS directly with your tracking information to file a claim.

Contact Us

If you have any questions about shipping or need assistance, feel free to reach out to us at info@rosewoodandsage.com. We're here to help!